WhatsApp is rolling out in-app support chat

WhatsApp is rolling out in-app support chat

Reaching out to WhatsApp help is getting simpler now with a brand new built-in possibility allowing you to get responses from a help agent instantly in a WhatsApp chat.


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WhatsApp launches in-app help

In accordance with WABetaInfo, the Meta-owned messaging service has been testing this function with a small fraction of its person base since not less than March 2021. The function then disappeared solely to resurface in model, which is now stay on App Retailer. Chances are you’ll not see this function even should you replace your copy of WhatsApp for iPhone to model as a result of WhatsApp usually releases new options in levels.

You’ll be able to select whether or not to obtain responses from a WhatsApp agent by way of electronic mail or via a WhatsApp chat. To guard your privateness, WhatsApp help chats are all the time marked with a inexperienced verified checkmark. In case you get a response from an individual that doesn’t have a inexperienced verified checkmark, this isn’t a WhatsApp help agent that’s contacting you.

The way to contact WhatsApp help from inside the app

Each time you attain out to WhatsApp utilizing a built-in possibility, you possibly can select whether or not to obtain responses by way of electronic mail or in a WhatsApp chat.

  1. In WhatsApp for iPhone, hit “Settings” on the backside
  2. Select “Assist” from the foundation listing
  3. Choose the choice labeled “Contact Us”
  4. Kind out your message, then select “Subsequent” to proceed

Earlier than you ship away your help question, you possibly can elect to obtain any responses by way of electronic mail as a substitute of a WhatsApp chat, which is the default possibility. To take action, hit the hyperlink “Ship by way of E-mail”. Moreover, slide the change labeled “Embody Machine Data” to the ON place to assist WhatsApp resolve the difficulty you’re having by analyzing crash and utilization logs.

Different info could also be shared if you use this feature, together with your cell phone quantity, whether or not you’re linked to the community by way of a 3G, LTE, 4G or 5G service, or a Wi-Fi community. Sending this info is totally non-obligatory.